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An AI agent is a system able to grasp a goal, reason and then act autonomously by using tools.
An AI agent is software that pursues a goal autonomously. Unlike a simple assistant that answers a question, an agent breaks a task down, decides which actions to take and carries them out by chaining several steps.
To act on the real world, the agent relies on tools: API calls, sending emails, database queries or web searches. It observes the result of each action, then adjusts its strategy until it reaches the set goal.
At the heart of an agent there is generally an LLM acting as the reasoning engine. Protocols such as MCP let it connect cleanly to data sources and external applications.
AI agents are used for customer support, prospect qualification or the automation of repetitive business tasks. They are governed by a scope of action and guardrails to guarantee reliable, safe use.
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