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A chatbot is a conversational program that talks with a user in natural language, in writing or by voice.
A chatbot simulates a human conversation to answer questions or guide a user. The earliest chatbots followed rigid scripts; the most recent rely on LLMs and understand natural language.
They are found in customer support, lead generation or internal assistance. Connected to the right tools, they handle routine requests instantly.
A modern chatbot can evolve into a genuine AI agent when it is able to act, and not merely to answer.
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